I just love Amazon. I buy from them more than any store online; apart from the epic range of products they are brilliant at sorting out any problems; I find them very respectful of their customers and take any concerns I have had seriously; it is very clear that they care about the people the a providing a service to. It is pure pleasure to shop with them and interact with them.
Don't buy from Asda online, once they have your bank details they can do what they want. I bought from Asda online twice and both times they ransacked my bank account, processing one unauthorised transaction and over-charging me on another occasion; they told me they would refund the over-charge and nearly two years later I still haven't received it, my bank had to release the funds Asda took in an unauthorised transaction. I have emailed Asda - and Asda's Managing Director - regard them not having refunded the over-charge and they just ignore the emails. There customer service lines for the online store are just as appalling. I still shop at Asda in-store - but I would never ever ever shop with them online again. Don't give them access to your bank account. There have been many times when I have been tempted to shop with Asda online, especially when they have special offers on my favourite champagnes - but I can't afford to have them ransack my account or go through the ordeal of dealing with their customers’ services. I shop online because I am disabled and can't shop any other way, I really don't need the stress of dealing with a company that repeatedly pilfered my funds. I now shop with another online supermarket and they are really good. I have never experienced anything like I have with Asda and I warn all of my friends of my experiences. If it was just a one-off and resolved I could forgive Asda - but it wasn't so I must assume that that is their standard of customer care and interaction. Asda in-store - great. Asda online - don't do it!
Update: Despite my own advice of never buying from Asda online, I did in fact shop with them again at it is total disaster. I am currently on the phone with Asda staff as the status of my delivery says: Delivered. It hasn't been delivered I have the Enfield store manager, who is trying to track down my delivery driver - who won't answer the phone - I have been waiting for 45 minutes. They have just spoken to the driver on his personal line and says he will be delivering to me next - they say that I won't be charged for delivery and will get a £5.00 evoucher - like I'll be shopping with them again! It is 21:32 the driver 32 minutes late (7pm to 9pm slot) at the moment. I will update you.
It is now 22:00 and I still don't have my delivery. They have deducted the money from my account, the delivery status is still 'order delivered' and yet I am still waiting. Nightmare! 22:11 still waiting. 22:23:The last update - almost an hour ago - stated the driver was at Dalston E8 and would be with me soon; even on crutches I could walk from Dalston to my home - so where is this driver? Driver just delivered: 22:33, despite the fact that I clearly have a broken wrist and am disabled and walk with a stick I had to unload my shopping from the crates myself. The driver apologised but said it wasn't his fault, substitions were not made clear: I ordered pre-prepared roasting vegetables they sent me roasting potatoes as a substitute - but didn't tell me. A six case of champagne was substituted and the driver insisted it was better value - it wasn't! He even asked me for a bottle - and ask:"Why?" when I said no. Never again! I only shopped with them online because I broke my wrist, combined with my physical disability it mean't shopping in-store was not an option. Clearly in the two years since I last shopped with them they haven't got any better - the customer service staff from Leyton Mills were very helpful, but this was an ordeal. I just hope they haven't pilfered my bank account again. If the have I'll update you.
I am always wary about buying from new companies online. My first order was delivered so quickly on standard delivery that it took me by surprise. I was pleased with what I bought - Religion Union Jack Leggings - ChemicalUK, selling it at around half the price, were the cheapest price on the internet. ChemicalUK really showed their professionalism when there was an issue with my second order; a problem with my internet connection as my payment was being verified meant that my order got cancelled. I was able to re-order the item the next day - no problems with my internet connection this time - I called Chemical to track the progress of the payment they were very helpful and called me back to advise that the payment had been successful. Which was a relief as it was the Religion Slave Dress and was the last one on the site; most women will know that this dress is as rare as gold dust, selling out almost everywhere. It is a dress I desperately wanted and it was - again - around about half price from ChemicalUK. The dress was despatched the same day. Great products, great prices. I love this company.
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