Anonymous´ profile

Reviews (2)

Ryanair

Checked my 2 sons and their bags in for their flight, but stopped them boarding as they were delayed in security. They then watched while their bags were found and removed from the plane!

Checked my 2 sons and their bags in for their flight, but stopped them boarding as they were delayed by a 15 minute search in security (which failled to find any problem) even though the flight doors were still open and staff moving on and off the plane. They then watched for 10 minutes while their bags were found in the planes luggage and removed from the plane and were still stopped from boarding! Subsequent problems ensued but Ryanair failed to respond or show any help or reply to numerous e mails and phone calls.

IronmongeryDirect

Company unable to deliver to my work address so order cancelled

Order was placed specifying delivery to my place of work as delivering to my home address is awkward for me and the internet order form allowed me to do this. I was subsequently given a phone message and told it was not possible to deliver to my work address even though I could show clear evidence that this was not a fradualent request. 3 days wasted while this was sorted out and then order cancelled and then placed through Amazon to deliver to me at work without any problem.

10 July 2012

Reply from IronmongeryDirect

Dear Mr Crichton

I am very sorry that we were unable to supply the product to the address you required. Unfortunately on this occasion we could not provide the service you requested. We take a responsible approach to our business to protect both customer and ourselves through our company policies. I appreciate that we have failed to meet your expectation in this respect of your specific requirement and apologise unreservedly for the inconvenience that you had.

Kind Regards

Wayne Lysaght-Mason
Managing Director

Anonymous´ profile

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Anonymous
Reviewer
United Kingdom

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