The good thing about ebay is that people have a template to follow which gives you better more detailed information about the product on sale. Bought my fire surround by a business seller who was exceptional and bought the item to my door - just wish I could remember who it was because I now require soemthing else from him. Only issue is when selling its a complex thing.
Generally the speed of shipment is great and free for the most. Only one issue was when I wanted to return something that was faulty the second time of use and because it was after a certain number of days they werent keen to take it back - saying that they would make an exception on this occasion!! Hang on it was faulty and therefore not fit for purpose. That experience has unnerved me slightly
I ordered basic Hunter Balmoral wellies when I should have ordered Neoprene lined Balmoral wellies. Spoke with a lovely lady and she explained to me about Carbon Lined wellies compared. The change over was a straight forward swap system, fast and efficient.
Love my wellies, as you can guess they havent been off my feet this summer!!!!
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