Alan Nette-Thomas´ profile

Reviews (1)


Item Damaged by Courier

I ordered a Sundial. On delivery to my sister 12 days ago the stone column was found to be broken in two and there were several chips in the stone in other places plus the brass dial was bent. Also there was some blue staining in the on the column in the region of the break.

I reported this damage immediately and got a swift response, it was agreed that the damage was caused by mishandling by the courier although that does not explain the blue staining. I was offered the option of a replacement but opted for a full refund as entitled to under current legislation and was told that my refund would be actioned.

At this time of feedback being requested the matter is still in the process of being resolved, the delay seems to lie with getting the courier to collect the damaged item.

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Alan Nette-Thomas
United Kingdom