Dear Kim, we regret failing to live up to your expectation. We aim to give all our customers the best possible service and to make all quotes as transparent as possible. This is why we give an initial assumption with every quote as well as giving exact information upon verification. We are not to blame if you do not check the information provided. Nevertheless every customer is given a 62days buyback guarantee, so you have plenty of time to decide whether you'd like to keep the money or prefer to buy back.