This company is a front for card fraud.
They take orders they cannot fulfil, charge you for them then don't ship.
Emails are sent pretending parcels are in transit but in reality they don't exist and when you chase they will pretend it's an honest mistake to keep you on the hook. There is never any intention to complete the order.
Eventually, when you cancel the order they will tell you to expect a refund in 30 DAYS.
Essentially the whole company is a scam to make money by holding your cash in their accounts for as long as possible.
I've reported them to the OFT and my bank. I suggest anyone else with similar experiences does the same. It seems there are a lot of other victims.
Update : Now 10 days past the date they were legally required to return my funds. My card issuer are doing their duty and will ensure I get my money back but the wasted time and general annoyance has got me into fighting mode. I'm talking to TS/OFT about whether/how to take legal action. It seems they've already heard from a number of the other posters here and elsewhere so maybe they'll do something more dramatic. Either way I get my money back but I'd like to see these people shut down for good and maybe even have to explain themselves to a judge.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.