Hello Deborah, I am very sorry to hear that you are not happy with the service provided. The reason we do not send any paperwork with the products is because we email you your order confirmation at the point the order is placed and as we are an online based company everything is available to view on the website, so if you do need a VAT receipt you can just log into your account an access this. If you require any further information please do not hesitate to contact me. Kind Regards, Casie. The PhysioRoom.com Team.