I took my visually impaired friend to our local Comet to buy a gas cooker. I had previously advised them of our visit, her disability and her preferred choice.
The assistant was just ok but not customer focussed and particularly indifferent to my friends disability. She offered to show her a model that was not in the store on the PC! She made special notes on the delivery instructions about access etc. The delivery came on time but the delivery men were not made aware of my friends disability and referred to checking on line details of delivery!
The whole experience was less than satisfacory as I felt the shop assistant in particular was not disabilty aware. I tried calling the head office to give feedback but every time the phone cut off after lengthy pre recorded information and hanging on. Comet - not impressed!
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