Two years ago I moved into a house that had British gas connected for both gas and elec. I wished to use my existing supplier from my old house so I rang them up to arrange for a change. I had already spoken to my existing supplier and filled in their paperwork and it was considered a formality once I had given last readings etc.
British Gas then contacted me and spun me a line that it would take several months to change which I considered outrageous but simply hardened my resolve to switch as soon as I could. When the time had elapsed I rang BG again and paid the balance up to my final meter reading for both gas and elec. The new utilities company then started charging me and I set up a direct debit.
Despite this I continued to receive bills from BG and I kept ringing them to say they were no longer the provider, and they kept on apologising and saying that it wouldnt happen again ... and then a few months later I would receive a reminder notice and I would go through the whole process again. Then one day I had a debt collector show up on my doorstep and frighten my pregnant wife. Once again I had to endure multiple phone calls and try and dig out documents that fortunately I had not thrown out to prove my case. It was only resolved when I moved out.
Visit http://www.trustpilot.com/review/www.edfenergy.com to see more reviews on EDF Energy (as opposed to EDF Engery)
Despite ringing them multiple times this was not detected until I moved house and rang them to set up supply at the new house. Was not advised of this until I received a bill chasing me for the full amount after I had already signed up for the new property. Managed to negotiate a payment plan but Now I am paying double each month and am effectively locked in to them until it is repaid in full. Maybe this is their retention strategy.
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