Two years ago I moved into a house that had British gas connected for both gas and elec. I wished to use my existing supplier from my old house so I rang them up to arrange for a change. I had already spoken to my existing supplier and filled in their paperwork and it was considered a formality once I had given last readings etc.
British Gas then contacted me and spun me a line that it would take several months to change which I considered outrageous but simply hardened my resolve to switch as soon as I could. When the time had elapsed I rang BG again and paid the balance up to my final meter reading for both gas and elec. The new utilities company then started charging me and I set up a direct debit.
Despite this I continued to receive bills from BG and I kept ringing them to say they were no longer the provider, and they kept on apologising and saying that it wouldnt happen again ... and then a few months later I would receive a reminder notice and I would go through the whole process again. Then one day I had a debt collector show up on my doorstep and frighten my pregnant wife. Once again I had to endure multiple phone calls and try and dig out documents that fortunately I had not thrown out to prove my case. It was only resolved when I moved out.
Visit http://www.trustpilot.com/review/www.edfenergy.com to see more reviews on EDF Energy (as opposed to EDF Engery)
Despite ringing them multiple times this was not detected until I moved house and rang them to set up supply at the new house. Was not advised of this until I received a bill chasing me for the full amount after I had already signed up for the new property. Managed to negotiate a payment plan but Now I am paying double each month and am effectively locked in to them until it is repaid in full. Maybe this is their retention strategy.
EverBlue found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.