I ordered some UGG boots 5 days before christmas and was guaranteed christmas eve delivery at the very latest. I even telephoned them before placing the order to confirm this in absolute detail.
1 day after the order my order was showing as in transit and therefore thought all was fine. I telephoned them on the 23rd and they confirmed it had been despatched and would be with me on the 24th. On christmas eve i telephoned them to ask for a UPS tracking number and they said they couldnt give me one as due to sheer volumes pre christmas the UPS system was overrun. They said however they could guarantee it was out for delivery and would deffinately be with me by the end of the day having checked with their despatch manager.
I telephoned UPS and spoke to a very helpful guy who told me there were no deliveries for my address in any shape or form. I phoned rubbersole back and they again guaranteed me id have my delivery christmas eve,
I didn't believe them however as it was now 2pm christmas eve so i had to rush into town and buy replacements. To add insult to injury late on christmas eve i received a despatch email from them clearly showing the uggs had only been despatch 5 days after ordering!!
So basically everything they had told me right from pre order all the way through was lies, at best due to incompetence and at worst due to deliberately trying to be deceitful.
This experience has been a complete joke and waste of my time and i am awaiting a refund. would never use again
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