I got tricked into renewing by a nice seeming sales guy who completely mis-sold the new product. I am due to go on holiday tomorrow and was promised delivery today, I called Orange who told me this was incorrect and now I have to get up super early to collect from a depot to ensure I have it before holiday. Orange were unable to upgrade my delivery so that it could be sent to my house in time - lots of promises that weren't kept. The sales man also promised to call me on Saturday to confirm status of my renewal - this promise was also not kept. I wasn't even given a clear idea of how to complain, I feel totally let down as I have never had a problem with Orange before and I have not been treated with any respect whatsoever. I will be seriously considering whether to cancel my contract completely wtihin the 14 days cooling off period - I'm so upset.
Florida Car hire gave me exceptional customer service and kept the office open late and got my voucher sent out that same evening. I had left it to the last minute and was so stressed out, but Katie made me feel so reassured and handled every thing quickly and accurately so I was able to relax and look forward to my holiday. An extra bonus, was that the car was cheaper than all the other quotes I had been given. I had been advised of a local one way drop off fee beforehand so there were no nasty surprises when I picked up the car and everything was as I expected it to be. I would recommend Florida Car hire with no hesitation whatsover - outstanding customer service, excellent value for money and more importantly, something money can't buy - reassurance.
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