I got tricked into renewing by a nice seeming sales guy who completely mis-sold the new product. I am due to go on holiday tomorrow and was promised delivery today, I called Orange who told me this was incorrect and now I have to get up super early to collect from a depot to ensure I have it before holiday. Orange were unable to upgrade my delivery so that it could be sent to my house in time - lots of promises that weren't kept. The sales man also promised to call me on Saturday to confirm status of my renewal - this promise was also not kept. I wasn't even given a clear idea of how to complain, I feel totally let down as I have never had a problem with Orange before and I have not been treated with any respect whatsoever. I will be seriously considering whether to cancel my contract completely wtihin the 14 days cooling off period - I'm so upset.
Florida Car hire gave me exceptional customer service and kept the office open late and got my voucher sent out that same evening. I had left it to the last minute and was so stressed out, but Katie made me feel so reassured and handled every thing quickly and accurately so I was able to relax and look forward to my holiday. An extra bonus, was that the car was cheaper than all the other quotes I had been given. I had been advised of a local one way drop off fee beforehand so there were no nasty surprises when I picked up the car and everything was as I expected it to be. I would recommend Florida Car hire with no hesitation whatsover - outstanding customer service, excellent value for money and more importantly, something money can't buy - reassurance.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.