Customer service is mostly replying very fast and polite - but thye never really solve the problems. I am deeply disapointed in cosstores.com
Here are some suggestions:
1. When their was a fault in a dress ordered and i returned it for e refund it took a while. When asking customer service how long the process were, they wrote me process was in action. But 2 days another one wrote wether I wanted a refund or not - so the refund was not on its way!
2. 10 days aften ordering some clothes it is reduced further in Price. And unfortunately cos wants me to order the close from new and return the other package resulting in paying 2 * extra porto!
I waited a long time for my delivery although customer service informed me that it was already sent (in their own homepage it said "awaiting dispatch")! When i wrote customer service for the third time, they did not answer any of my questions, but just said that they could cancel my order! The customer service is really non-existing!!!
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