Holli Cooper´s profile

Reviews (1)

Cybercandy Ltd

Amazing Customer Service Online!

On a recent trip to Brighton last year my partner and I had visited the CyberCandy shop and he had been so excited about all the american candy that for his birthday I decided to order a selection of items from the website and have them sent up to us (we live in Edinburgh). I was a little unsure about ordering the glass bottled soda online as I have had trouble before with breakages in the post and companies saying "talk the the royal mail, it was fine when we sent it" and as anyone knows talking to the royal mail about a complaint is something akin to getting the ring to mordor.

I ordered 29th June, my order had been shipped on the 2nd of July and arrived a day later. When I opened the parcel I was amazed by the care and attention that had gone into wrapping every item, not just the glass bottles. As I was also ordering assorted cakes and candies they had boxed them in a smaller packet within my order so the glass wouldn't crush them. Inside that small packet every delicate item was wrapped (they bubble wrapped a single twinkie) and everything protected with packing peanuts. The glass bottles were all bubble-wrapped and then packed tightly with paper to keep them steady.

Despite all this care when I opened the parcel there was unfortunately one breakage, but the bottle was so well bubble-wrapped nothing else was damages or even that wet. I was actually so pleased at only one breakage after having traveled all the way up the country that I emailed CyberCandy to say thank you:

"My parcel arrivied a couple days ago and I just wanted to say thank you for the beautiful packing job! I was rather worried about ordering glass bottles but there was only one breakage when they arrived!.
We're coming to brighton again on holiday this year and will definitely drop in the store.
All the best and thanks again"

The very next day I received a response and an offer to replace my breakage even though I hadn't asked for it:

"I am very sorry that you received a parcel with breakages, we do not consider any such damage acceptable and will of course replace. Please let us know the nature of the damage and we'll seek to put the matter right."

So I responded to say thank you and let them know what had broken and received an email a couple hours later to say that my replacement item had been shipped!

I would definitely order from them again online and am very much looking forward to going back to the store this year.

Holli Cooper´s profile

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Holli Cooper
Edinburgh, United Kingdom