Derek Williamson´s profile

Reviews (1)

ASM Retail Solutions Ltd

Disappoinment Awaits

Ordered a Coolermaster Storm Scout PC case from this con merchant on the 15th June. It was listed as being in stock and that delivery would take 7 working days. 4 days later I get an e-mail stating that my order's been "viewed" - what does this mean to a customer? Few hours later another e-mail stating my order's being "processed" - finally an order status I can relate to.

The 26th June (the estimated delivery day based on the date I placed the order and their delivery time) comes and goes. No PC case delivered. Logged into my account on their site to check my order status, and low it's still "being processed". And it was remanded into "being processed" hell for eternity. I never recieved any further communication from DealforU since the e-mail stating my order was now being processed.

For the next week and a half I made several attempts to phone them, but each attempt was a waste of time. All I ever got was either the engaged tone or an automated message about the number being unavailable or something. Tried the e-mail route using their contact page as well. Again, completely pointless. Didn't get a reply. The site even has Live Support, thing is it's always offline. Very handy.

Basically, once they have your money they do a bunk. They clearly don't give a damn about customer satisfaction, they just stick two fingers up at you and laugh most probably.

Thankfully, I paid using PayPal. So I ended up filling a dispute claim yesterday. Like other reviewers have noted, my claim went from the 'Dispute' stage to the 'Being reviewed by PayPal' stage instantly. That tells you something about this so called "retailer". Got a full refund from PayPal a few hours ago. Never had a dispute claim go through to completion that quickly before. The carpetbaggers even had the cheek to send me an e-mail after PayPal refunded my money telling me that my order was rejected.

In future I'll stick with the tried and tested retailers. While being a tad more expensive, they are at least courteous and professional. Just wish I'd done some digging before placing my order, then I would have avoided all this crap. Shame Trust Pilot force you to award 1 star, as I'd gladly give them zero stars.


Derek Williamson´s profile

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Derek Williamson
Glasgow, United Kingdom