Peter Greaves´ profile

Reviews (1)

Csl Furniture

Not what I expected

We had been told to expect our suite within 10 weeks which was OK as having just retired we had lots of jobs to do over the next few weeks.
Checking each week on line for delivery up dates we saw at week 10 our order was at the delivery depot ready to be despatched within 3 days but we had not received any email giving us an exact date, having rang CSL a number of times I was eventually informed that there had been a manufacturing problem and they expected to deliver our order the following week, making that 11weeks. The lack of internal communication within CSL in the weeks prior to week 10 did not help them give us peace of mind or the confidence to make future purchases or recommendations. Having said that all the people I spoke to were polite and gave me the impression they were as much in the dark as I.

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Peter Greaves
Reviewer
United Kingdom

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