Sarah Reeder-Pelengaris´ profile

Reviews (2)


shocking customer service

I don't normally bother with review sites. But have been a loyal customer for so many years so felt the need. On the grocery side of things I had two deliveries not turn up and then a threatening voicemail to log into my account which they had blocked. Finally an email tells me I have not paid for a delivery some 4 months earlier that was not received! No attempt to apologise to me.
On the wine delivery side of things sent a wrong case to my parents which was worth four times my order then told them to take it into a store urgently . it was supposed to be a surprise! Took them three weeks to collect it and no apolopy at all. Shocking all round. Customer services nil.
Disappointed now use marks and Spencer.

MikeKand Denise Gillies found this review useful


First time user can't fault the service wick and efficient

Sarah Reeder-Pelengaris´ profile

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Sarah Reeder-Pelengaris
London, United Kingdom