Tlh1989´s profile

Reviews (4)

Resorthoppa.com

Absolute joke-STAY AWAY

On pick up, we waited over an hour to leave the airport and go to our hotel, although the driver was friendly enough and kept us updated. On DEPARTURE- was using the "resorthoppa app" pick up time kept saying N/A. So called up the next day (after eventually getting through to the number) and was told our pick up time. We stood in our hotel lobby 15 minutes early as requested. Waited 1 hour. NO SHOW- called the "emergency" number, about 15-20 times within this hour, no answer! So we had to pay 40 euros for a cab (even though we already paid for our transfer with resort hoppa.) and be late to the airport.
Funnily enough the "app" now works on the day I return, and says a complete different time to the one they said to me!
PLEASE don't waste your time or money, it will ruin your holiday.
If they don't reply to my emails (which I expect they won't due to the lack of customer service) I will be taking them to a small claims court. Hopefully they will sort themselves out!
Absolutely fuming

Resorthoppa

Absolute joke!

On pick up, we waited over an hour to leave the airport and go to our hotel, although the driver was friendly enough and kept us updated. On DEPARTURE- was using the "resorthoppa app" pick up time kept saying N/A. So called up the next day (after eventually getting through to the number) and was told our pick up time. We stood in our hotel lobby 15 minutes early as requested. Waited 1 hour. NO SHOW- called the "emergency" number, about 15-20 times within this hour, no answer! So we had to pay 40 euros for a cab (even though we already paid for our transfer with resort hoppa.) and be late to the airport.
Funnily enough the "app" now works on the day I return, and says a complete different time to the one they said to me!
PLEASE don't waste your time or money, it will ruin your holiday.
If they don't reply to my emails (which I expect they won't due to the lack of customer service) I will be taking them to a small claims court. Hopefully they will sort themselves out!
Absolutely fuming

Wowcher

Rubbish customer service

Ordered lash tonic from get gorgeous and never received. Contacted both company's who asked me when I ordered it (surely its on the system) and did I wait 14 days for delivery. Ordered it in June and still not seen anything. Do not use wowcher, go with KGB deals.

Missguided

Good customer service

Since the online site had started up I've constantly purchased products from here. I've never had a problem until one of my recent orders. I had made a large order and only received half of it do I returned the products I received to get a refund. Although there was quite a few problems and I sent endless emails asking where my refund was, and a month later I was contacted by the manager and refunded very quickly, after loosing faith and thinking I wouldn't get my money back! I made an order after that very dubiously, and returned most of the order (too small) and quickly received my refund with no problems. Sometimes companies do make mistakes and not all is bad, it just seems people are happy to complain when things are bad, but don't make good reviews when we receive good service!

12 July 2012

Reply from Missguided

Thanks Tara,

We always try our utmost to provide a good service for our customers

Best Wishes
Pippa xx
Missguided

Tlh1989´s profile

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Tlh1989
Reviewer
1989
London, United Kingdom

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