I was very entousiastic about their iphone plan and got two, one for personal use and one for work. everything was going well until I notice that I cannot make an international call on my work phone, I call them and they said that it has been blocked because one payment did not go trough and they put a temporary 2 month block. I tell them that they have our company credit card on file and that payments are done automactly and that I never received a notice that something was wrong. They reply saying that they only try to charge the card once, then it is up to me to contact them to tell them to charge again...Pretty ridiculous as I was not informed in the first place. I was really upset as I needed to call international colleagues and was not able to do so. Ended up having to buy skype credits. After two months, I called again to reactivate the block (waited 40 minutes on the phone) and they said they removed it. But the fact is that they did not and I ended up travelling with no cell access...I had to call again, spent 2 hours on hold and got transfered to tech support that was unable to help me and ask me to change the sim card once I was back home...the worst experience...oh and did I meantion that they are "revamping their website" and that I have not been able to login for month now in my two accounts? oh and they doubled charged me once too...amazing how poeple can run business like this. The worst part in this is that customer service was not helpful, could not care less and did not want my business. I cant wait to have paid for my phone back and switch to a different local operator.
they made a mistake on my bill many time, each time I had to call and wait for more than 30 minutes to reach someone...It was very frustrating to have a contract with them; I would NEVER use them again no matter how attractive their price may be. Shaw never gave me any trouble.
I shop around a lot before I travel, often it is very frustrating as flight prices change all the time. This website is easy to use and has very good deals, I went to greece, toronto and san francisco using the site. Watch for their flash deal on the 13th, they have different destinations every month.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.