Ive used RCS for over ten years & have never found a fault that wasn't my own! Customer service is honestly second to none, over the years Ive asked for some really odd print jobs on short runs, short deadlines & they have delivered every time. My clients love that I pass on the discount I get (I dont cream off the top of print jobs, I'm primarily a web & graphic designer) so as a freelancer - not some big company with oodles to spend, or clients with fortunes to "risk" on printwork - I appreciate the fact that my small money runs of 500-1250 (usually) are treated with the same respect as corporate clients running multi-thousands.
I am treated like a valued customer, my annual catalogue arrives,I get the offers newsletters & at every turn when Ive had to phone RCS to ask "I've got another really bespoke job" - they talk me through how to best go about it.
My 10/10 is genuine.
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