I live nearby, so usually go in person to the store itself, where I never have a problem. The staff are helpful and friendly and know their products. The only time I had a problem was when ordering online for delivery, but the situation was rectified promptly.
I ordered a Vax Air Pet from their clearing website as a new unit, but was sent out a reconditioned unit. I specifically ordered a non-reconditioned machine for the 5yr warranty, but I received one with just 12 months warranty. Contacting Vax I was told that I had ordered a reconditioned unit despite my order confirmation stating a non-reconditioned item code. Vax were no help and insisted it was my fault for not reading the website properly despite my insisting I knew there were reconditioned units on the website and specifically chose one that wasn't. All they would offer is a full refund once I sent the machine back to them. I will never deal with Vax again!
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