Due to some poor customer service I was an extra £120 out of pocket. This was due to the return flight I booked no longer being available after I paid for it. I spent 3 calls and over 2 hours trying to tell TR staff that the flight was sold out a I wanted to change but the TR staff kept saying it was their system. Due to the change of flight and having to extend my room for a late flight I was out of pocket. Otherwise things went well.
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