Left FU three months ago, they still have not sent me a correct final bill and insist on sending incorrect monthly bills with bizarre readings. Spent over 10 hours on the phone and countless emails that just get ignored. I honestly wish I was never tempted by their cheap tariff. Call queues are ridiculous, the longest time I have spent in a queue is 70 mins to which I was still cut off. It also seems that their reps requeue you instead of taking the call, I worked in a call centre years ago and know the tricks. The average wait time is about 40 mins. Clearly untrained customer service reps who seem to tell you something different every time you call. Steer well clear, it has a 1.2 score for a reason.
Further to last review, I have received an email from FU, the most unprofessional email I have ever received:
Dear Mr. Wa*ker
Thank you for your email.
I have checked the final bill dated 30th July 2013. This is billing you for usage until the 7th of May when the account was closed with first utility.
Please do come back to me if you do not agree with this.
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First Utility : Customer Service
WOW, that Mr W bit is exactly what you are thinking it says. The most unprofessional company ever!!!!!
This company is a farce, like others, if i could give -5 I would. Next day delivery is a joke. Was meant to be here 4 days ago so I rang earlier and asked what is going on, they said they had only just received it from supplier and they will deliver it tmw. However, i have just returned from work and they have apparently tried to deliver it today when I checked their website. There was no card as they obviously aint tried to deliver rather had it on the wagon, it got late so they returned to depot. So I rang again to try to arrange a new day, if I hadnt rang a saynoto0870 number I would have spent over five quid sitting in queues. A fiver to sit in a queue to try to arrange delivery and complain but yet you have to pay for it, how irate does this company want to make people, you pay for the pleasure of experiencing their ineptitude!!! Just spoke to a poor member of their team in the call centre who stated to me "let me guess, you never got a calling card!!!", she obviously knows how poor the company is. I asked her does she get a lot of a grief to which she answered "like you wouldnt believe!!" I for one will never use a company who uses Yodel again and if any Yodel courier steps foot on my property again I have told them they will be trespassing and I will call the police.
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