Felicity Hasse´s profile

Reviews (1)

Upad - The UK's largest online letting agent

EXCELLENT - could not have been better

I can't believe how brilliantly easy Upad has been, and what fantastic value for money! I used the £99 property listing service and it's got to be the best £99 I've ever spent - well worth the money for the fantastic efficient service.

My listing went live earlier than I expected - it seemed very quick - and I got my first enquiry less than 10 minutes after receiving confirmation that it had gone live on Rightmove. After just one day I had 8 enquiries and had to pause the listing as I wasn't able to cope with all the appointments to view. As I live a long way from the rental property I arranged for 6 viewings all on the same day a week ahead. On the day, two called to cancel, two failed to show, and the two who turned up were both so keen to take it they both offered over the asking rent. I think the rent was fair and adequate so rented it at the asking price to the couple I felt more comfortable with as a long term prospect. If I could have shown the flat the day it was first listed it would certainly have been let that same day.

Once I'd chosen my tenants I pressed the button to request references, not expecting anything to happen on a Sunday. But the website said lines were open and I had a query as there were actually 4 tenants, so I called fifteen minutes before closing time and not only was someone there, but he was able to tell me that he had already been talking to my tenants. Because they were going abroad on holiday and had to have moved out the day they got back, they actually wanted to move in on the Wednesday, which meant completing the referencing procedure for all four and drafting the agreement within 48 hours. Upad actually achieved it within 24 hours!

Despite the pressure and the fact that I wanted some clauses inserted to the agreement and had some queries about it, the staff (mainly Dustin) were always polite, helpful, cheerful and positive.

So I couldn't fault Upad - the system is efficient, easy to use and control, and value for money - and in my experience the customer service provided by the friendly staff was superb. I have told everyone about Upad and I can't recommend them highly enough.

Felicity Hasse´s profile

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Felicity Hasse
United States