You seem to have a selective memory. I have looked at the history of this order and there are lots of emails back and forward between yourself and us, making changes to the delivery address, telephone number, delivery day etc. I can see we actually worked hard communicating with you, making changes, trying to contact you, emailing you and generally trying to make the transaction go smoothly. In the end it was agreed with you that delivery needed to be for Thursday 10th and we therefore despatched on the 9th. There is no lack of basic business sense here, I can assure you, we spend all day every day serving customers and helping to make sure deliveries go smoothly. Yes, from time to time there are mix ups, courier failures and or problems contacting the customer, but we are a good, honest company that do our best to help. Your comments are offensive to us.