I've bought loads of things from John Lewis so felt confident when ordering a washer/dryer. Unfortunately the only thing they did well was refund my credit card without quibbling.
I first tried to order on-line, but because I wanted it installed & the old one taken away I was referred to a telephone number.
I ordered the machine and was told it would need to be ordered in to the local store before delivery could be arranged. After a week I phoned to check on the order (I was not given a reference number, so after 10 minutes on the phone running through every order made from my address in the last year John Lewis said they couldn't find my order). Being quite annoyed by this time, I decided I would go elsewhere and ordered from a different company (online, that delivered next day).
So the following day when my new (alternative) machine was delivered, John Lewis phoned to tell me my machine was now ready for delivery!
As I said the only thing they did right was to re-credit my card when informed of their mistake.
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