Rachel ´s profile

Reviews (1)

Cybercandy Ltd

Terrible customer service

This is the 2nd time I have been let down by this company. 2 out of 3 orders being messed up has resulted in me wanting to warn others of their terrible customer service.
The first experience last year, myself and my son ordered a few things to try for a laugh, and then waited and waited for them to be delivered. I had received a confirmation email, so assumed they were on there way. However over a week later I decided to contact them to find out what had happened to our order, only to be told 'items were out of stock'. Great, thanks for letting me know.
The 2nd bad experience was actually this morning! I ordered a selection of bits and pieces for a birthday present. Received the confirmation email, then received a despatch email along with tracking details, (I'd opted for next day delivery). Expecting this to arrive yesterday as stated on my email. However, no show. Emailed this morning, then received a call about an hour later from a girl saying sorry there was a system error and the payment hadn't gone through properly, could I re-submit my details??? (which I couldn't do as at work, don't carry cards with me)
I explained that I had confirmation this was on it's way so didn't quite understand what was going on when I had it in black and white parcel was on van.
Very unhelpful, kept apologising but didn't offer any compensation. Doesn't help as needed items by today. I told them I thought their website has fantastic product but is really let down by such terrible customer service.

Rachel ´s profile

profile image of Rachel
United Kingdom