Boots

Just not what I expect

After having customer service training from a variety of different retailers over the years, boots just haven't met my expectations.

When entering the store at a quite period of the day, there were plenty staff hanging around. I went to purchase make-up and was really looking for some advice.

There were 2 members of staff at the end of the aisle but when I tried to look over to get some attention they appeared unapproachable as they were clearly more interested in chatting than actually serving customers.

It was the same at the cash desk, woman seemed uninterested and when she forgot to scan one of my items seemed irritated when I pointed it out.

Have had great experiences with customer service previously with boots but yesterday was a huge let down.