We ordered £330 of new linen to be delivered for our cottage which was to be rented out within days. It arrived in filthy bags and when opened was not only creased but covered in dust and stains. We made the mistake of not checking all 40 odd pieces of linen until it was all used because I believed that if goods are faulty they can be returned at anytime. When I complained, after about 6 weeks of delivery, they sent a courier and picked some of the pieces up. When I checked on the progress I was told that the warehouse manager had brushed off the marks and sent the goods back!!!!! They came back even dirtier and had not been folded into a package but scrunched into a bag. That was that, I have called several times, the staff have agreed that this is appalling but they can do nothing.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.