Matthew Clemens´ profile

Reviews (1)

sexhealth.co.uk

9 days and nothing.

There's nothing to review. Literally.

18 July 2012

Reply from sexhealth.co.uk

Dear Matthew,
We are very sorry for the problem you have encountered. The parcel you ordered was dispatched with FedEx who reported that the parcel was actually signed for and delivered just a couple of days after you placed your order.

Because you have disputed this, we are now entering formal proceedings with FedEx who are launching an investigation into this matter.

We will keep you informed as to how things are proceeding.

To protect our customers, SexHealth is committed to ensuring that theft and fraud do not occur and we take any cases of this seriously, which is why we use some of the best courier services operating in the UK today.

In a gesture of good faith, we will now be sending you another package prior to the FedEx investigation being completed. We hope this will go some way to restoring faith in our service – and we hope you enjoy your order.

Kind regards,

Customer Services

Matthew Clemens´ profile

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Matthew Clemens
Reviewer
United Kingdom

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