Maggie Louise´s profile

Reviews (1)

Pixmania

English customers in France, pixmania.fr - JUST DON'T!!

I am mainly writing this review for all the english people in France who have to use pixmania.fr. To be fair this review is for pixmania.fr but as there is nowhere to do a review for France I'll review here. I ordered a SMEG Centre de cuisson multifonction CG92X9 freestanding cooker on 5th July and was advised by the freight company that it was ready for collection at their depot 12th July. We turned up to collect it and it was a completely different oven. It was a Scholte wall oven, not even a range. The guy at the depot tried to tell me it was mine and I'm saying umm no it's not I didn't just pay over 800 euros for that! I tried to contact pixmania by phone but just forget it if you are english because of the language difficulties (my fault not theirs) so emails have been going back thick and fast and each time I receive a reply saying they are sorry we want to return the SMEG CG92X9 cooker. I keep replying that I am not sending back the SMEG because I never received the SMEG, I am sending back a Scholte I never ordered!! So then I get an email saying I can apply to start the refund process, I don't want a refund I just want the range I ordered, is it really that difficult?? How many emails does it take?? I even phoned pixmania in the UK to see if they could help but they couldn't. This is so frustrating just save yourself the trouble and buy one from a store. I had to get mine online because no-one in this region had the cooker I wanted otherwise no way!! How difficult is it for their dispatch to look at my paperwork and look at the goods and think "well that's definitely not a range cooker"? This is ongoing, hopefully it will have a happy ending but I don't have a good feeling. Most annoying was that I had to take delivery by today as my husband is going away working for months as of today and I knew I couldn't collect it from the depot myself. I have asked for the new cooker to be delivered to my home being that the fault is on their part but of course apparently no it can't.. Shame there is not provision to give this company a no star rating.

13 July 2012

Reply from www.pixmania.co.uk

Hello
Thank you for this review.
I am sorry that the delivery to the Depo was of a nonconforming Sholte cooker and for the problem you are having resolving the issue due to language difficulties.
Please contact me directly on rachel@pixmania.com with your order details so that I can ensure the problem is resolve without further delay.
Best Regards

Rachel
Pixmania Mediator

Maggie Louise´s profile

profile image of Maggie Louise
Maggie Louise
Reviewer
1963
United Kingdom

About