Hello Mr Alavi, thank you again for your time on the telephone earlier this afternoon. I would like to apologise further for the inconvenience caused by the delay in your delivery. As per our conversation I can confirm that your refund of the delivery charge has now been processed and I have given your order details to the courier company who are now investigating why this was delayed so that we can stop this from happening in the future. Please do not hesitate to contact me should you require any further information. Kind Regards, Casie. The PhysioRoom.com Team.