My experience is that things are laid down, baggage size and weight, check in etc. This is budget flying, people who expect more should pay for the service and fly with other companies. For me, if you want cheap transportation without any frills then you won't get better...
Nichlas Larsen found this review useful
Initially very little communication. Ordered item then nothing for about a week (apart from an instant auto email confirming the order). Manufacturer called to arrange delivery and all went fine from there. Perhaps some interaction after ordering, i.e an email a few days later saying that the manufacturer will be in contact or something.
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