Alan Phillips´ profile

Reviews (2)

GSF Car Parts

Lost time equals lost money

Bought clutch on-line with next day service on a Saturday, expecting it to arrive on a Tuesday, it didn't and on calling them, was lied to. This isn't acceptable. The part didn't leave their premises until 3 hours after I called. With car in bits and thus off the road, they really do need to understand the consequence of their decisions.

Sad really, buying part from them via ebay, seems to get a better service than one buying in a direct transaction. Ebay must be the priority channel as I received the parts the next day even though I didn't need them for a few days. Must value their feedback score more than their direct purchase clients. Sort it out GSF, many people prefer buying directly rather than via Ebay.

20 August 2012

Reply from GSF Car Parts

Alan,
We're really sorry to hear about your experience. We've checked and your order was picked and packed on Monday and, under normal circumstances would have been delivered to you on Tuesday. We realise it's no consolation to you but your delivery was delayed because our carrier had a problem on Monday night and couldn't collect everything that was ready for dispatch. Your clutch, along with a number of other items were left behind.
Please accept our apologies for the disruption this caused.
The web sales team at GSF.

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Thomas Williams found this review useful

Alan Phillips´ profile

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Alan Phillips
Reviewer
Male, 1964
Newport, United Kingdom

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