Having had Virgin supply my broadband for 3 years I got a better offer from another provider when I moved house. I advised them when I would like contract cancelled ( day of move) and reason why would not be transferring contract to new property. No problems there at all, all bills were up to date.
One month after moving I started getting letters from debt collector, instigated by Virgin as there is apparently a tiny clause one the on line contract that states there is a £24 "disconnection" fee even if original contract has lapsed...unless of course you ask for a MAC code...which I didn't need.
The methods were harsh and intimidating and completely "NO tolerance" whatever the circumstances.
Would never ever use this company or any of it's products again.
Shame on you RB
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