Blazej´s profile

Reviews (1)

Travel Nation

very good customer service and flexibility

Looking for RTW tickets I checked multiple websites and got in contact with many agencies. This company was suggested to me by friend of mine who also traveled around the world. And I must say I'm not disappointed ;)

I got very good customer service really caring about my needs and finding itinerary matching my interests and acceptable price ranges. I received answers to my questions very fast and in general the communication with our agent was very good.

One point 'in minus' was that I learned about our leading-agent's vacations from the out-of-office message while we were in the time of finalizing ticket and I noticed one confirmation missing. I had to call the office and issue was solved very fast by other agent, however still would be good not to learn that by surprise.

For now good rating - I hope to have similar positive experience during our travel :)

17 July 2012

Reply from Travel Nation

Hello Blazej,

Thanks for the review! We pride ourselves in our customer service so it’s great to hear back from a customer.

Sorry you learned of a consultant’s absence from an out-of-office. That shouldn’t have happened and I have made sure all the staff are aware of this issue. However I am very pleased that another member of staff picked up the booking and resolved your issue.

I have no doubt your trip will be even more enjoyable than the booking process!

Regards

Matt Hodgson
General Manager

Blazej´s profile

profile image of Blazej
Blazej
Reviewer
United Kingdom

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