We have used this company several times now and they provide a very good service. I really would recommend them as one of the best hire car companies to deal with for our particular destination of Istanbul in Turkey.
The Vehicles are always in good condition and the handover and handback of the vehicles is always fairly straight forward. You do have to check that there is enough fuel in the vehicles to get you to the nearest service station but generally this is not an issue.
The one thing that spoils it is the website claim that everything is inclusive and that there is zero excess to pay apart from the toll charges or fuel. However, when you take the car they sting you for 20 Euros toll charges regardless of where you are going and for us the toll charges are nowhere near 20 Euro. Additionally the rep then tries to sell you further insurance saying that the standard insurance does not cover tyres, windscreen or underneath of the vehicle and that you will be liable for the first 1000 Euro of any damage. Goes against everything you are told at the point of booking. Suffice to say we refused the additional insurance but watch this potential scam.
We recently returned from a holiday in Turkey only to be presented with a bill for just under £500 for call charges incurred on our T-Mobile phone.
Many of the charges that made up the total bill were for dropped connections with 0.00 minutes and yet still the £1.50 charge was applied.
When you look at call charges by other operators this is nothing short of excessive. Customers would be well advised to phone the operator and put a stop to call roaming so that when they travel outside Europe they are not stung with extortionate costs.
We will be cancelling both our T-Mobile contracts as soon as we can get out of them and would never return to this operator. The customer complaints department is a shambles and the company seem to care little about their UK reputation as many reviews and articles on the internet clearly demonstrate.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.