Hello Donald, I am very sorry to hear that when your item was received it was broken. Please accept my apologies for any inconvenience caused by this situation. I have tried to call you today to discuss this but it went to voicemail. I have emailed you explaining that a full refund for your item was processed when we received it back in March and if you are able to email me a copy of your receipt for the charge you incurred for posting the item back to us we will be able to refund you for this. I have tried to explain it all in my email and I look forward to hearing back from you. Kind Regards, Casie. The PhysioRoom.com Team.