We apologise for the lack of communication, however in regards to your order we stated 2-3 weeks delivery on your purchase as this is what our supplier states and usually adhere to, unfortunately the supplier could not meet this delivery lead time due to extensive orders; therfore it has taken longer than expected. We did state that this mattress would be sent out on a 2 man delivery who quote 3-5 working days from despatch, due to the size of mattress.

The Mattress was despatched on 12/07/12, the customer was called up this morning to confirm that delivery would be made today on a PM slot.

We are sorry for the inconvenience caused, however the supplier stated that the mattress would arrive within 2-3 weeks and this has not been the case and it has taken them 4 weeks to get the item to us, we do understand that this is not your concern but this is a reason as to why the item has been delayed, we have made every effort to get the item to you as our customer as soon as possible.

We will take your comments onboard, and understand that a customer needs to be updated to the progress of an order throughout the whole process, once again we apologise for the inconvenience caused.

Kind Regards
Bedworld Direct