Sam Hudson´s profile

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Would Not Purchase Again because of Discount Club Membership, read below.

I will most certainly NOT use RedSave again.

Ordered an £8 lamp and must have gone through the checkout at the usual pace I would do when purchasing other goods. Never realised that as well as purchasing the lamp the website by default selects that you wish to subscribe to their discount club. In other words, you don't have to manually make any alterations to the basket if you wish to purchase this product.

Therefore, I checked my credit card statement today to find three payments of £19.95 debited for something I haven't made use of and had desire to have.

I personally think that the lack of a very clear indication of the subscription being added by way of an additonal window or interim screen and the reference to the product being 'free' (except with a line about it being £19.95 after 30 days) as not very helpful, to say the least.

No refunds were offered when I explained my error, even if you are willing to purchase the original product at full price. But you are offered vouchers instead. Yet upon further enquiry it is clear this is not as a refund, but simply a reaffirmation of the benefits you HAVE already purchased under the subsciption, or so it seems.

I would not have purchased from Redsave if I'd have known this was how the service operated.

Sam Hudson´s profile

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Sam Hudson
United Kingdom