Nova Car Hire

fantastic booking, shocking correspondence!

I made the original booking through Nova, it seemed to be going well until they told me the car rental agency would get hold of me within the next 48hrs, which they didn't.... unsure as to who the blame will lie with that, but at the end of the day, I was unsure as to whether or not my booking had actually been made, so therefore went to the actual car hire website and booked again, only to discover that my original booking had been processed and had unfortunately double booked with the car hire agency who were fantastic. (FIRST)