Reka Zeman´s profile

Reviews (3)


was unable to return product

Bought a coin and banknote counter from this website.
The item was faulty, it counted 2pences wrong.
I tried to contact them several times to arrange a return - there was no answer whatsoever. So I got stuck with the item which is useless.
Avoid at all cost!


they just want your money

I fly with Ryanair twice a year unfortunately - have to, as no other airline flies between my destinations.
It's a dreadfull experience every time.
They charge you for everything they possibly can - the add-ons sometimes costing you more then the ticket itself. Traveling without luggage and self-checking online? They still charge you!!!!!
And you'd think it's at least cheap - well it's not.
Avoid it at all cost!

Jean-Yves Tillier found this review useful

this company should be under the definition of good customer service in every dictionary

I've been looking to buy a cello. Searched for a long time and found the best deal on gear4music. The website is well presented and there was lots of information and pictures of all the options. The prices are great and the cheapest you can find with free delivery and 30 days moneyback option. You can also buy insurance for your instrument which gave me a piece of mind.
The communication thruout my purchase was great, I was able to track where excatly my cello was and when will it arrive.
The instrument arrived promptly and well packaged and was excatly as described on the website.
The cello had some chips and scratches on it and the C string was unplayable even tho I spent a good 2 hours to set and tune the instrument (these things happen with wood instruments). I contacted customer services and the man on the end of the line was very helpfull. He apologised for the defects and offered a replacement on the instrument and the string. I wasn't sure about the cello itself and after a long discussion with a friend I decided to return it and buy a more expensive branded one.
So I called customer service again and they quickly arranged a pickup for the instrument and a full refound - no questions asked.
I'm so pleased with the way everything went and greatfull for gear4music's customer service which was the best I ever experienced!
The cello was a good instrument for the price I paid and would definetly recommend it for a beginner.
Buy with confidence from gear4music.

Reka Zeman´s profile

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Reka Zeman
Harlow, United Kingdom