Elliott Cook´s profile

Reviews (1)

Gadget Panda

Erroneous Marks Decreased Price

After hearing such positive reviews about this company I decided to proceed with my order of selling my iPod Nano. Initial estimate of £38 seemed very good indeed compared to other 3rd party companies, however I then received an email to say that it had 'less than 3 scratches on the front' and decreased the value to £28.50, although still a fair price I accepted, but I know for a sure that the equipment was in pristine condition when it left, so I would like to know where the 'scratches' appeared from. Would I recommend them...most likely as it was a smooth transaction.

15 July 2012

Reply from Gadget Panda Ltd

Hi Elliott.

Thank you for taking the time to leave feedback.

We inspect all items closely in order to apply a grade. Unfortunately this item was deemed to have light marks to the front and we felt it was not like new to the front as described. Perhaps you did not notice these marks? We do not favour revising prices, but the value of the item is directly related to its actual condition. We even pay sellers more than quoted when an item is received in a better condition than they described (please see other reviews).

You were also under no obligation to accept the offer and we would gladly have returned the item for free should you have requested it.

Please let me know if you require any further information and I hope that you’ll be back to trade more gadgets in future.

Leonard Stumke

Elliott Cook´s profile

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Elliott Cook
Poole, United Kingdom