Gila responded to my email enquiry about shipping a bike hard case to the Paddington Hilton so that I could take it on the Express to Heathrow and beyond! I was in Torquay and had 1 night booked at Paddington before catching the plane. Gila said it would al be fine and it was. She checked with me when I was due to arrive, just to confirm that the case waiting for me. Excellent support of an online purchase.
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