SL´s profile

Reviews (6)

Royal Mail

getting better!

Use their online business service which over the years we have been forced into doing - was shocking at times but they are getting their act together - just in time for the big sell off!

Mx5parts

at last - a reliable online supplier!

Have used a few times this year alone and they never let you down. A clear user friendly website, good product knowledge, reasonable prices and a 10 out of 10 delivery service

Google

too keen to know more than they need to

yes, they run a top rated search engine with all the bells and whistles attached but there is an obsession with trying to lock you into all their other services - yes, inform me but don't force me!

City Link

Bad to worse

The once superb Citylink now part of a larger empirefail to deliver on all levels so lost our daily business. Still rate them highly for being able to destroy parcels in transit!

Jan Ancsell found this review useful

Sales@Moonpig.com

1st rate

Have used Moonpig on a few occassions now and they have always delivered on time from their tax-haven

Aquatics Online

very poor

Ok, the item was out of stock when I placed my order but I had to contantly chase to get updates as to when I could expect delivery. Took weeks rather than the quoted days to finally get the items. I then discovered a competitor had the same items, exstock & cheaper. So much for customer service!

17 July 2012

Reply from Aquatic Supplies Limited

Hello Stephen

I've just traced your order and looked at the order history and yes you are absolutely right! We let you down. I'm sorry.

You ordered a special order item that we didn't have in stock. Our supplier told us the item would be with us within a few days, we chased and they said on the way. No excuse.. we're sorry. Glad you got the item, but more importantly please continue to use us. If you contact me with details of your next order I will ensure we look after you.

Regards
David
david@aquatics-suppliers.co.uk

SL´s profile

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SL
Reviewer
United Kingdom

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