+ like very much that personnel will look into competitor's pricing and give a counter offer upon request
+ good and large choice of product range
+ close to parking possibilities, ESP. Important when buying large items
- personnel is not adequate, badly informed and often unprofessional
- personnel is too young and not well trained
- personnel is sometimes rude and negligent
+ good info & communication
+ loved SMS & email msgs upon sending of goods
+ ok delivery time
+ web site easy to navigate
+ can be paid after receiving goods
- miss discount offer and saving scheme
- deliver time could improve
- would expect freebies when ordering above €100
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