I mucked up the oprder in a stupid way. the team at Toolstop were polite and helpful. They sorted out the issue with a minimum of fuss and a maximum tolerance for stupidity.
Customer service by email, live chat and on the phone was excellent. they let me return the wrong item and resupplied the correct tool with good humour and were helpful throughout.
I have been using dotMailer for 10 years and can't rate it highly enough.
Over the years the tool has grown to keep up with new email developments, integrated with social media and allowed increasingly complex segmentation and personalisation.
The system is very reliable, there is rarely unplanned downtime, they give plenty of notice of system upgrades, and the system developments get covered quickly in the training manuals and webinars.
The support is excellent and the acount managers are helpful and friendly.
The set up costs and monthly send costs are competative with the other email system providers given the enterprise level tool you get.
Happy to speak to anyone, potential customer or white label, who wants to discuss...
Luella Ben Aziza found this review useful
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