Hello, I am very sorry to hear that you have not yet received your refund. I have tried to call you this afternoon to discuss this but I had to leave you a message on your voicemail as there was no answer. As I explained on the message at the moment your item has not been booked back into the warehouse, if you could please call our customer services team on 01282 471590 with your return tracking number we will be able to investigate this further for you. Please accept my apologies for any inconvenience caused by this situation. Kind Regards, Casie. The PhysioRoom.com Team.