I've only bought from the shops website, not the shop. And I've got nothing but good things to say about Black Swan.
Excellent customer service. I've had a couple of email conversations with Kris, always been very helpful. I've even made a suggestion about a product I thought would be a good addition to their stock and that I would like to buy from them, and it's recently been added. That kind of service can't be beaten.
Excellent product range. A much wider range than most other reputable online tobacconists.
Excellent posting and pricing. My orders have always arrived very quickly, within 2 or 3 days, and the posting costs are very reasonable. As are the prices of every thing I've bought from them, very competitive prices.
I'm always very happy to buy from them and I highly recommend them.
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