Having researched thoroughly a reputable web site for purchasing Chamelia beads i came across this web site which offered the best price for the beads and followed it up with superfast delivery more or less the day after i ordered with them.I would most definetely return again to purchase from them and recommend them 110% for their speedy and efficient service -5 STARS *****
having purchased many, many superdry tshirts on their web site and washed all shirts safely at 40C without any problem with running dyes(of which all superdry t shirts comprise a lot if,i was upset and angry when my latest t shirt ended up tye died and ruined after just one wash expecting a polite and helpful response to my request for a refund on return of the ruined item,i was told several times it was my fault for not washing on a cold wash,even though 30 odd superdry tshirts in my possession had never ran at my normal cool 40 c wash-their emails eventually threatened me with fraud if i persisted in asking for a refund via a chargeback on my credit card which i feel is warranted under the sale of goods act as it was not of merchantable quality if the dye ran so easily out of the t shirt and it was turned from white to patchy tye die blue after one wash.I was not expecting such a threatening and hostile response to what i feel is a genuine complaint on my part,having spent hundreds of pounds on my t shirts from their web site
here is a copy of their response threatening me as a fraudster
By filing a chargeback in this situation you will be committing fraud and this email thread will be used in our appeal to that chargeback. The bank will likely use it afterwards to pursue the fraudulent claim.
So nice to think i have been relegated to the realms of a fraudster-what a nice way of speaking to a customer with a genuine complaint
i work for a big national company andi would never be allowed to speak to a customerlike that in an email and even on the basis of goodwill alone would have refunded the money to keep a longstanding customer happy
i will be filing a chargeback for this faulty tshirt and will not be giving any more of my money to a company who has such a bad customer service response,and poor aftercare service
Miss J Lockley
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