Scott Smith´s profile

Reviews (2)

Auto Europe UK

Not happy with Europcar!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Even though my booking with auto europ was pain free and easy, I as very dissapointed with the service at Lisbon airport and Europcar who were thye chosen rental agency.
First, after my flight, I had to wait for well over an hour and a half in a que for my car, with a child that is not easy after a long early hours drive to the airport and a 2 and a half hour flight. Then I was charged an extra £118 for insurance I assumed I had!!!!!!
Nightmare, rest assureed I will never use again...
I never normally reply to leave a coment, but if you are reading this, use Avis or someone else, pay the extra including the insurance. Or they have got you at the airport!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

17 July 2012

Reply from Auto Europe UK

Dear Mr Smith
We are sorry to hear of the issues you faced with the Europcar depot. Our customer service team will look into the matter of the wait and the charges applied to your credit card. They will contact you directly, should you have any further information for them please contact customerservice@auto-europe.co.uk
Kind Regards
Auto Europe

Scott Smith´s profile

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Scott Smith
Reviewer
United Kingdom

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